Tuesday, February 10, 2009

Customer Support and Clouds

You know your business is becoming a commodity when your competitor differentiation becomes "better customer support." If you get to this point, you better be a significant marketshare player in your space otherwise the end is near. Decent customer support is very expensive, and therefore very few firms, in any space that I can think of off the top of my head, bother with it. Instead it becomes a race to the bottom. Consider utility companies, power, water, mobile service carriers, local hardline phone carriers, etc. Customer service for all of them is cast to lowest common denominator.

I'm seeing Cloud computing services start to differentiate on customer service; whoops. It'll be a matter of a few years before that game's over. SLAs are one thing, but customer service is another. Focus on tangible, contractual, SLAs, not "better customer service."

2 comments:

Anonymous said...

Ӊі would you mind stating աhich blog platform you're using?

I'm planning to start my own blߋg in thee near future but
I'm having a difficult time deciding between BlogEngine/Wordpreѕs/B2evolution and Drսpal.
The гeason I ask is becɑuse yoiur design ѕeems
different then moist blogs and I'm looking for something unique.

P.S Apologies for getting off-topic but I had to ask!

Hеre is my webpaɡe; posture exercise

Anonymous said...

Our Hacks/Cheats/Trainers/Key Generators are actually easy to the Hack it is possible to quickly add any amount of
Gold or Jewels to Your is the response to the inquiry on Your alternative on how to hack Brave Frontier".This cheat was made through the use of a concealed exploit in the game that will not put Your account at risk and make you become the finest Brave Frontier Player.

My webpage; brave frontier hack download for android